Refund policy

Returns & Refunds Due to the perishable nature of our artisanal chocolates, we do not accept returns.

Damaged or Incorrect Orders If your order arrives damaged (unrelated to heat exposure after delivery) or if you received the wrong item, please contact us at info@thebelgianbonbon.com within 24 hours of delivery. Please include your order number and clear photos of the damage and packaging.

Non-Refundable Scenarios We cannot offer refunds for:

• Melted products due to being left unattended after delivery.

• Incorrect shipping addresses provided by the customer.

• Deliveries delayed by carrier issues or extreme weather events.